How do I optimise workforce effectiveness?

Workforce effectiveness is a key performance indicator that measures the utilisation, performance, and wellbeing of the workforce.

Collagis believe developing thriving individuals and teams is the best way to optimise workforce effectiveness.
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Our approach is summarised by “The Collagis Diamond Principle” and focuses on optimising 5 key elements which underpin effective workforces.

The 5 key elements:

1. Engaged: Are our teams inspired by the vision, and motivated to act?

2. Energised: Can our people sustain the energy they need for high performance? Are they resilient? Thriving?

3. Efficient: Do our ways of working create the environment for maximum productivity?

4. Enabled: Do our processes, tools and capability support our teams to embed change and achieve goals?

5. Empowered: Is my organisation’s structure and programs well defined, adequately resourced and well-managed to deliver to the business objective?

Key elements	Common issues	Recommendations
Engagement	- Low engagement which impacts productivity and ability to implement change. - High turnover. - Lack of trust in management and leadership. - Low engagement due to toxic or non existing culture. - No or poor communication (organisational, stream, leadership, people, peers). - Focus on KPI’s rather then people.	-  Focus on leadership and management behaviours. - Show you care initiatives (be present with staff, give them dedicated time to them, for them). - Listen to your staff and discover what are their issues, once known do something (i.e. don’t just perform a survey! Do something with it! - What is the culture? Review and implement programs for staff to believe and be onboard (get excited to work for you).
Energised	- External factors impacting/distracting day job (i.e. large IT transformation programs/ Organisation review - Too much noise! Volume  of work is constantly increasing (no down time), unable to sustain current working level - Always ‘busy’ yet at the end of the day feel like you have achieved nothing? - Are you constantly overwhelmed by your workload - Feel a lack of control over business problems which negatively impact your ability to get things done - Working late nights and on weekends having a negative impact on your personal life	- Identify your high performing teams and provide them the tools and structure needed - Review and identify area’s where additional support is need for transitional programs/initiatives - Proactive planning and pipeline management, review longer term vision and ensure teams and staff are pro actively prepared
Efficient	- Unworkable environment /facilities - Safety concerns - Time is wasted in meetings and not doing real work - Feeling that email is controlling you rather than you controlling it - Start on your ‘real’ work when everyone else has gone home so you aren’t interrupted	- Review workplace facilities/environment - Process review - Review reporting and governance structures (remove meetings for the sake of meetings) - Optimising use of electronic tools
Enabled	​- Don’t have skills, capability or training to do my job	- Capability uplift in areas needed (either in formal training, mentoring, ride on’s) - Ensure initial induction is in place and ongoing training is included as part of the HR/performance plan. Ensure leaders are accountable to action these plans - Review longer term vision and ensure teams have the capability, tools and process to support this
Empowered	- Don’t know what my role is - Confusion of accountability and R&R - Duplication of effort	- Review longer term vision , is current org structure defined and able to support this vision? Remove duplication - HR review to ensure role clarity (at all levels, horizontally & vertically)

Utilising this framework, Collagis seeks to deliver customised programs to improve workforce effectiveness. We'd love to share with you how we can help you to improve workforce effectiveness in your organisation.


Read Also: Optimising Organisational Effectiveness

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