Operating Model Design

​Company leaders often have aspirational ideas about how operations can be systemised and simplified to improve ways of working. However, we often see that these visions are never fulfilled as there is a failure to bridge the vision and strategy with execution. Employees can lack a clear view of roles and responsibilities, deliverables and handoff points, which can lead to issues with employee engagement and empowerment.
 
At Collagis, we provide operating model services that help you design your people and processes to optimise outputs and productivity. We focus on streamlining your delivery model, to ensure clear roles and responsibilities across the value chain. We help you to design governance frameworks, operating cadences and workflows that help to provide clarity and improved ways of working.

As such, we help you align your operating model to your strategic goals. The operating model will be scalable and tailored to suit both the company's maturity and needs. 

At Collagis, our team has deep experience in developing and implementing operating models across a variety of industries. We will help you to evolve your operating model to become more:

• Efficient and Effective
• Customer-centric
• Outcome-oriented​
• Simplified

We will work closely with your leadership team to define your operating model priorities and design principles, to make critical decisions on scope and trade-offs needed for the operating model to succeed. 

How Collagis can help your organisation?

We help your organisation to design and optimise an operating model that can operationalise your strategic vision and set your team up for success.

Get in touch 

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​One of our team members will make contact with you.

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Frequently Asked Questions

What is an operating model design?

An operating model is one of the tools that leaders can use to help them to formally articulate  the way of working of a team. For example, an operating model will typically include workflows, decision grids, roles and responsibilities (RACI), an outline of the key operating rhythm or meeting cadence of the business and key deliverables and handoff points. An operating model is a useful tool to provide clarity of the steps to deliver work and to identify accountabilities within and across teams.

What are the key components of an operating model?

An  operating model can include but is not limited to structure, accountabilities, process, governance, deliverables, handoffs, operating meeting cadence, behaviours, outcomes, measurement and people/process/technology integration to support delivery. An operating model is an explicit statement of a team's 'ways of working' to deliver against the strategy and outcomes that a team is responsible for.

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